We’re here to help with prescription questions, order support, and anything else. Our opticians and customer team are available Monday–Friday, 9am–6pm EST.
Get in Touch
Email: hello@rimlessglasses.shop
Response time: Within 24 hours on business days. Prescription questions are prioritised and typically answered within 4 hours.
Before You Contact Us
You may find your answer faster in one of these resources:
· Frequently Asked Questions — ordering, prescriptions, returns, shipping
· Prescription Guide — how to read your prescription and measure your PD
· Returns & Exchanges — our 30-day free returns policy
· Shipping Information — delivery times and tracking
Order Issues
For prescription errors, damaged frames, or any manufacturing issues — please email us with your order number and a photo. We resolve all manufacturing issues with a free remake, no questions asked.
How can we help?
Send us a note and our eyewear team will reply as soon as possible. Include your order number when contacting us about an existing purchase.